Frequently Asked Questions
What is the Solve A Mystery experience like?
How many people should share each mystery?
For greatest enjoyment of Solve A Mystery, we recommend 1-4 people per mystery. It is simply the perfect number of people for a world-class detective team!
What if we are more than 4 people? Then what do we do?
If you are more than 4, you should buy two mysteries. Add an extra exciting element to the experience by competing against each other! The group who solves the mystery correctly in the shortest amount of time wins.
Is it Solve A Mystery appropriate for children?
Absolutely! Solve A Mystery is the perfect activity for your family. We think that the experience is enjoyed to the fullest if the children are 10 years or older. In this way they are able to grasp the clues and tasks. We recommend that children who are 13 years old or older can carry out the mystery on their own.
I have bought my mystery, what happens next?
Where do I collect my mystery? What do you mean by pick-up place?
In the different cities where we are represented, we have great collaborations with various stores that serve as a pick-up place for the mysteries. You receive all information about the store specific to you in your confirmation email, and it is also available on our website.
In what languages are the mysteries available?
Our ambition is that every mystery will be available in the national language and English. For more information, visit our website.
What is the duration of the experience?
We usually say that the experience requires about 2 hours to complete. However, it should not be rushed. Make sure to enjoy your company, the adventure and take time to pause and reflect in some of the fantastic surroundings our mystery walks you through.
I don’t really understand how this works. What does the process look like?
Do you walk inside any place? Are there any extra fees?
No. The experience is only outside and there are no hidden or extra fees. There is also no involvement from anyone else outside of your company.
Do the mystery experiences only take place outside?
Yes, they take place outside in the beautiful urban surroundings of international cities. Does it get any better than that?
Is there anything I should prepare ahead of the mystery? Special clothes or such?
There are two things you should keep in mind. Firstly, the experience takes place outside, hence you need to consider the weather. Secondly, the tour is about 1,5-2 km in relatively flat urban terrain (not tons of stairs and hills), so a comfortable pair of walking shoes is recommended.
Can we carry out the experience whenever we want to?
Yes. After you have picked up the mystery, you can do it whenever you wish! We recommend doing it while there is daylight for the optimal experience (partly to be able to read the information in the envelope, but also to gather clues in your surroundings).
How many mysteries are there? Where are they?
Currently we operate in five countries: Sweden, Norway, Denmark, Ireland and Scotland. Please visit the website for more information about the cities and what mysteries are available.
Are you on social media?
Yes! We are active on Facebook and Instagram. We would be delighted for you to join us on social media and connect. We view our customers as Solvemates and would love to hang out with you, follow your experiences and see the joy of you solving our mysteries! We have an active social media presence with challenges for you to participate in and interesting mysterious facts!
I would like to get in touch with you!
We answer as quickly as possible via email firstname.lastname@example.org, as well as on Facebook and Instagram.